IGMAS Technologies helps your organization increase service and support levels while reducing support overhead.
Providing a Single Point of Contact Troubleshoot, administer, and dispatch IT solutions.
Reducing Costs Payroll, taxes, benefits, recruiting, training and other costs.
Increasing QOS Service and satisfaction of all users.
Minimizing Waste Down time and non-productive staff time.
Adding Flexibility Allowing smartphone, email, and Web portal access 24x7.
Calls answered Live 5a-10p M-F Dispatching After-Hours/ Weekdays Electronic Incident Tracking/ Reporting Client Follow-Up (closing the loop) Optional 24x7 Live Coverage
Provide Technical Information Remote Control Desktop Support Hardware, Peripherals, Connectivity Support Standardizd Applications Knowledgebase Administration Other Defined Scope of Work
Administrative Responsibilities Network Maintenance Account Management Operation of Network Resources Escalated Technical Information Document Administration
