IGMAS Technologies, Inc. is proud to present links and articles featuring our many successes in IT services. Below are examples of our achievements as well as what we are able to do for you.

IGMAS Achieves Prestigious PCI-QIR Status

IGMAS Technologies receives its QIR certification complying with PCI DSS Compliance Standards to protect its customers against payment data breaches

Los Angeles, CA – July 25, 2017 – IGMAS Technologies, a leading provider of hospitality infrastructure, application management, and support services, announced today that it has achieved the prestigious PCI-QIR status documenting its commitment to the security of its clients and their various business operations. PCI DSS provides a baseline of technical and operational requirements designed to protect payment card account data, and is intended for merchants and service providers, and any entity that stores, processes or transmits cardholder data (CHD) and/or sensitive authentication data (SAD). In an effort to help reduce the risk of data theft from hackers, Visa has announced small merchants must use IT solutions providers that have achieved QIR certification. Visa advised acquirers that as of March 31, 2016, all new Level 4 merchants must use only Payment Card Industry (PCI)-certified QIR solutions providers for point-of-sale application installations and integration. This has become a real concern for hotels and gaming operators across the globe.

IGMAS has been diligently serving Hospitality and Gaming for over a decade and fully understands the complexity of the industry, its compliance requirements, its most
common concerns with infrastructure, and how best to integrate two-factor authentication, encryption, and EMV into property solutions.

“As a dedicated team of hospitality technology professionals with decades of experience, we look forward to changes in the hospitality security landscape and look forward to holding local integrators and sub-standard hospitality service providers to a higher standard for the betterment of the entire industry.” noted IGMAS President Michael Breindel.

ABOUT IGMAS TECHNOLOGIES, Inc.
IGMAS Technologies, Inc. is an infrastructure and application consulting, management, and support organization specializing in high-quality hospitality solutions including strategic consulting, project management, on-site IT services, and comprehensive 24/7 hospitality helpdesk. For more information, visit IGMAS at http://www.igmas.com or contact IGMAS Technologies, Inc. at 877-609-8324.

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Clarification

*Opera is a registered trademark of Oracle Corporation and/or its affiliates.  IGMAS is not affiliated with Oracle and our support services are in addition to, and not intended to replace, the services provided by Oracle Corporation.

IGMAS Expands Hospitality IT Services to Include Opera

Hospitality IT Services Leader Adds Opera PMS Services to its Existing Suite of Hospitality Services Offerings

Los Angeles, CA –  JANUARY 4, 2016 – IGMAS Technologies today announced the addition of Opera PMS Application Support to their existing suite of Hospitality focused Service and Support Services. Joining the growing team at IGMAS will be Hotel Systems Solutions (HSS) founders, Scott McGraw and Erik Strom.  Both Scott and Erik bring decades of Micros Systems experience to a new Application Support Services division.  HSS will focus its efforts on providing customized, comprehensive application solutions, training and support specifically for the Opera Property Management System (PMS), PMS Interfaces, and a variety of Oracle’s other Hospitality products.  The Micros-trained hospitality-experienced professionals from HSS will be dedicated, along with the other hospitality support resources, to deliver timely configuration, training, support and troubleshooting for hotels and resorts that utilize Opera.  Joining forces with the IGMAS support team will allow HSS to continue to grow their national and international growth efforts in the Application Service and Support arena.

“We are truly excited about this new relationship with HSS. IGMAS has been working to build an industry-changing application services group for over a year now, and with HSS and their more than 20 years of hospitality and Micros experience, we can now provide just that; an international single source solution provider that is truly independent and unique to the hospitality industry,” said Michael Breindel, President of IGMAS Technologies.

“As a team of innovative hospitality and technology experts who specialize in providing the hospitality community with integrated solutions and support, we are thrilled at the opportunity to join IGMAS Technologies, who in their own right, have a proven success record in the hospitality industry and will allow us to vastly enhance the market we can serve”, noted HSS founder Scott McGraw.  “With the IGMAS team beside us, we have the added benefit of being able to serve and support any size environment.”

“With over 20+ years of hospitality management and technology experience, our resources have successfully serviced Opera at more than 1,200 hotels and resorts across the world, including such notable groups as IHG, Carlson-Rezidor Hotels, Hyatt, MGM and Wyndham Worldwide. At HSS, we are passionate about providing unparalleled customer service and timely, affordable software solutions for clients of every size that result in valuable property savings, improved financial controls, increased staff productivity and enhanced guest experiences for our clients.  We find that our philosophy meshes perfectly with the IGMAS’ philosophies and efforts.”

IGMAS Technologies, Inc. is an infrastructure consulting, management, and support organization specializing in high-quality hospitality solutions including strategic direction, project management, onsite engineering services, and comprehensive 24/7 helpdesk.  For more information, visit IGMAS at http://www.igmas.com or contact IGMAS Technologies, Inc. at 877-609-8324.

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For further information, contact: Michael Breindel, President mbreindel@igmas.com    For more information on IGMAS Technologies: http://www.igmas.com For more information on Hotel Systems Solutions: http://www.hotelsystemssolutions.com

 

IGMAS Confirms Red Lion Hotels for Hospitality IT Services

IGMAS Confirms Red Lion Hotels for Hospitality IT Services

Hospitality Services Firm to provide Comprehensive IT relationship including 24×7 HelpDesk for Red Lion Corporate Office and Owned/ Managed Hotels

Los Angeles, CA – MARCH 12, 2015 – IGMAS Technologies today confirmed a strategic IT relationship with Red Lion Hotels Corporation.  IGMAS Technologies, through its hospitality IT services group will provide Red Lion Hotels’ corporate offices and owned/ managed hotels with its unique brand of 24×7 Hospitality Helpdesk services.   The IGMAS ITIL-centric Service Center has been providing IT services on behalf of the Red Lion Hotel Corporation and has been specifically staffed with hospitality-trained technical engineering resources. This US-based engineering helpdesk compliments IGMAS’ other strategic IT services for which the Red Lion Hotel Corporation has engaged IGMAS including Project Management, Deployment and other technical Engineering services.

“The strategic partnership we’ve established with Red Lion is a terrific example of how our hospitality IT services fills the strategic IT needs of growing hospitality organizations”, said Michael Breindel, President of IGMAS Technologies, Inc.  “More often, hospitality companies such as Red Lion Hotels Corporation see that they are better served by focusing their internal efforts managing their hotel company’s growth and core services while engaging a strategic IT partner to provide more standardized IT services.  We are very excited about this relationship with Red Lion Hotels and the experience and expertise we can bring to the Red Lion organization.”  

IGMAS Technologies, Inc. is an infrastructure guidance, management, and support organization specializing in high-quality enterprise solutions including strategic consulting, project management, national engineering services, and comprehensive IT support.  For more information, visit http://www.igmas.com or contact IGMAS Technologies, Inc. at 877-609-8324.

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For further information, contact:

Michael Breindel, President

mbreindel@igmas.com 

For more information on IGMAS Technologies:

http://www.igmas.com

877-609-8324

IGMAS Confirms Strategic Hospitality IT Services Relationship with SLS Hotels

IGMAS Confirms Extensive Strategic Hospitality IT Services Relationship with SLS Hotels

Hospitality Services Firm to provide Comprehensive IT relationship including 24×7 Help Desk for SLS Las Vegas, as well as Project Management and Engineering Services for Additional SLS Hotels Under Development

 Los Angeles, CA –  MARCH 4 2015 – IGMAS Technologies today confirmed a strategic relationship with SLS Hotels whereby IGMAS, through its Hospitality IT services group will provide SLS Hotels with a host of IT services including its unique brand of Hospitality Helpdesk services – 24×7.   The IGMAS ITIL-centric Service Center has been providing IT services on behalf of the SLS Las Vegas for eighteen months and is specifically staffed with hospitality/gaming-trained engineering resources. This US-based engineering helpdesk compliments IGMAS’ other strategic IT services for which the SLS Las Vegas has engaged IGMAS including Project Management, Technical Engineering, and Advanced Operations Administration.  In addition to the Las Vegas proejct, the SLS Hotels under development in The Bahamas and New York will also enjoy IGMAS’ Hospitality services project services to help them achieve a successful opening.

“We are very pleased and excited about this strategic partnership with SLS Hotels.  Adding such a high-energy group of hotels to our expanding hospitality service offerings is a great honor”, said Michael Breindel, President of IGMAS Technologies.  “The SLS brand is synonymous with quality service and we are flattered that this prestigious group has partnered with IGMAS to provide our services to their organization.”  

IGMAS Technologies, Inc. is an infrastructure guidance, management, and support organization specializing in high-quality enterprise solutions including strategic consulting, project management, national engineering services, and comprehensive IT support.  For more information, visit http://www.igmas.com or contact IGMAS Technologies, Inc. at 877-609-8324.

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For further information, contact:

Michael Breindel, President

mbreindel@igmas.com 

For more information on IGMAS Technologies:

http://www.igmas.com

877-609-8324

IGMAS Confirms Strategic Hospitality IT Services Relationship with Prestigious Hospitality Group – Highgate Hotels

IGMAS Confirms Strategic Hospitality IT Services Relationship with Highgate Hotels

Hospitality-Focused IT Services Experts to provide Comprehensive 24×7
Help Desk and Operations Services, Network Administration, Project Management
and Standardized Product Procurement Nationally

Los Angeles, CA – January 15, 2013 – IGMAS Technologies today confirmed the strategic relationship with Highgate Hotels, a prestigious owner, operator, and management company of both independent and branded hotels throughout the United States. IGMAS Technologies, through its hospitality-focused IT services group will provide Highgate Hotels properties and corporate offices with a host of IT services including its unique brand of Helpdesk services 24-hours per day. This enhanced Service Center for Highgate Hotels, staffed with hospitality-trained engineering resources, compliments IGMAS’ other comprehensive industry IT services already in place. Highgate Hotels properties will also enjoy escalated Tier 2 and Tier 3 technical support services, centralized network administration, and PCI compliance remediation efforts, including the monitoring of backup services, antivirus efforts, patch management, and other key infrastructure services.
“We are truly honored and excited about this strategic partnership with Highgate Hotels. Adding such a respected group of hotels to our expanding hospitality service offerings is a great honor. Over the years, we’ve made a concerted effort to listen to and take the time to fully understand our client’s needs and have responded by offering this new level of service and support, to which our clients are reacting very favorably”, said Michael Breindel, President of IGMAS Technologies, Inc. “As most people know, the hospitality industry is a 24-hour operation, seven days a week. Specific to our Service Center solution for Highgate Hotels, we felt it was important for our organization to be readily accessible to accommodate their unique needs. We simply took the next logical step in our relationship by expanding our services and the hours of operation to their properties that allow critical work, including system patching and upgrades, to take place after night audit.”
IGMAS Technologies, Inc. is a technology management and services organization specializing in high-quality enterprise products and services including strategic consulting, infrastructure design, product integration, national deployments, and comprehensive support services. IGMAS offers experienced technology and business consultants, project managers and product specialists well versed in the intricacies and challenges of Information Technology. For more information, visit http://www.igmas.com or contact IGMAS Technologies, Inc. at 877-609-8324.

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For further information, contact:
Michael Breindel, President
mbreindel@igmas.com

For more information on IGMAS Technologies:
http://www.igmas.com
877-609-8324

 

IGMAS Completes Expansion to 24×7 IT Service Center Operations

IGMAS Completes Expansion to 24×7 IT Service Center Operations

 Enterprise-Focused IT Services Organization Completes National Expansion

 to Client 24×7 IT Help Desk and Operations

Los Angeles, CA  –  January 1, 2013 – IGMAS Technologies today announced that the IT services organization specializing in premier enterprise IT service and support has completed a planned expansion of its Helpdesk and Operations coverage to all clients covered by existing IGMAS support agreements.   This enhanced 24×7 helpdesk, staffed with industry-trained technical resources, compliments the existing IGMAS IT services offer; including escalated Tier 2 and Tier 3 support, centralized network infrastructure administration, maintenance of Operating Systems, management of Active Directory, PCI compliance remediation, monitoring and more under a framework of industry best practices and more than 20 years’ experience.

“We are very excited about our expanded helpdesk services.  We’ve responded to our client’s needs by offering this improved level of service and support with high-quality engineer-staffed services 24-hours per day.  We’re available for our customers’ support needs anytime, day or night”, said Michael Breindel, President of IGMAS Technologies, Inc.  “We felt it was important for our organization to be readily accessible to our customers, and ready to accommodate their unique IT needs by expanding our hours of operation to provide live engineer, industry trained, technical specialists to assist.”

IGMAS Technologies, Inc. is a technology management and services organization specializing in high-quality enterprise products and services including strategic consulting, infrastructure design, product integration, national deployments, and comprehensive support services.  IGMAS offers experienced technology and business consultants, project managers and product specialists well versed in the intricacies and challenges of Information Technology.  For more information, visit http://www.igmas.com or contact IGMAS Technologies, Inc. at 877-609-8324.

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For further information, contact:

Michael Breindel, President

mbreindel@igmas.com

For more information on IGMAS Technologies:

http://www.igmas.com

877-609-8324

IGMAS Launches Comprehensive Outsourced Hospitality IT Services Model

Clients Report Impressive Savings of Nearly 25% on IT Support Costs While Experiencing Comprehensive Service and Support

 

Los Angeles, Ca – January 20, 2012.  IGMAS Technologies, Inc. has launched a fresh approach to meeting the on-site IT needs of hotel operations.  By providing a streamlined Hospitality IT “Service Center” model and moving most of the labor-intensive aspects of hotel IT operations to a centralized and well-staffed hospitality super center, the firm is bringing impressive operational management, service, and support to properties while providing significant cost savings.

Across the country, properties have benefited from the IGMAS Hospitality IT Service Center model, packaging together its Hospitality IT helpdesk, centralized datacenter operations, field- engineering team, purchasing management, compliance reporting, and project management teams – all deeply experienced and keenly focused on the Hospitality industry.

The IGMAS IT Service Center model uses a single-point of contact for all property IT needs from electronic ticketing, vendor management, alerting and reporting, to consulting, and managing the user satisfaction survey system.   By bringing together these areas under experienced project management, the program is able to focus on the three key issues where hospitality companies continue to struggle with respect to providing IT services: enhancing productivity of existing resources, managing costs, and improving overall IT responsiveness.  The value proposition in this integrated support model is enhanced by the impressive cost savings compared to existing IT “Siloed” support models.

Individual properties as well as hospitality management companies and ownership groups have benefited from the IGMAS IT Service Center model and economies of scale. IGMAS offers clients of all sizes “solution sets” which are fully customizable to meet the unique requirements of each organization.  The IGMAS model includes an advanced service desk solution as a “Software as a Service” (SAAS) bundle, meaning no capital investment in additional staffing, infrastructure, deployment, or training.  Most solutions include access to the IGMAS US-based 24-hour Helpdesk and Response Team.  Optional onsite staffing can be added for permanent or short-term onsite positions as a part of an integrated solution, all with the full support and coverage of the IGMAS IT Service Center Team.

What does a client experience as a result of deploying the IGMAS Service Center Model? Impressive gains in property IT responsiveness, staffing efficiencies, and IT cost savings in an impressively short period of time. These efficiencies are realized through additional hours of live support coverage, escalated assistance to property IT vendors, and thorough tracking and reporting of service tickets by people experienced in Hospitality.  Property team members are able to contact the Service Center 24-hours a day by dialing an “in-house” extension, calling a toll-free telephone number, emailing in a request, or by accessing a self-service portal that can be reached from any desktop or Web-enabled Smartphone. Management has access to a sophisticated reporting engine offering real-time statistical reporting for property services as well as a user satisfaction system tailored to the individual property’s needs.

Clients report that they quickly realize the benefits of efficiency and effectiveness while experiencing a decrease of true IT support costs by nearly 25%.   Many continue to comment that the IGMAS IT Service Center model has noticeably improved the service of end-users and greatly improved the effectiveness of the IT team as a whole within their own organization.

IGMAS Technologies, Inc. is a technology management and service organization specializing in high-quality IT solutions including specialized outsourcing, strategic consulting, infrastructure maintenance, product integration, national deployments, and comprehensive support services. IGMAS offers experienced technology and business consultants, project managers and product specialists well versed in the intricacies and challenges of Information Technology.  Visit http://www.igmas.com or contact IGMAS Technologies, Inc. at 877-609-8324.

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For further information, contact:
Michael Breindel, President
mbreindel@igmas.com

IGMAS Technologies Dramatically Expands Outsourced Hospitality IT Services Provided to Joie de Vivre Hospitality

Los Angeles, Ca  –  December 8, 2011 – IGMAS Technologies today announced the dramatic growth of its technology partnership with Joie de Vivre (JDV) Hospitality by providing complete centralized management  and property level IT services for JDV’s hotel and corporate users. In addition to providing comprehensive Tier 1 Helpdesk services, IGMAS will expand its managed services by providing 24×7 helpdesk support, escalated Tier 2 and Tier 3 services, centralized network infrastructure administrative efforts; including maintenance of the Microsoft OS, Citrix, SharePoint, and Active Directory roles, PCI compliance remediation, monitoring of data backup, antivirus, and providing a focus on industry best practices.  These expanded IT services will also be extended to the Thompson Hotel brand, a luxury lifestyle collection of properties which have recently merged with the JDV family of hotels.

“We are grateful that after three years of providing key IT services, the senior JDV management team had the utmost confidence in our abilities to provide this additional level of mission-critical IT services to their operation”, said Michael Breindel, President of IGMAS Technologies, Inc.  “Our team of Helpdesk Engineers and IT specialists has worked very hard to understand JDV’s corporate culture, processes, and business needs to be able to deliver the comprehensive and high quality service the company’s team members have come to expect.  This increased set of roles and responsibilities we have been given is a testament to our performance as a technology management leader and underscores the high level of trust and confidence we have built with the JDV organization as a whole.”

JDV hotel team members and guests alike have greatly benefited from the IT services and overall management provided by IGMAS in resolving IT issues quickly and effectively, in our streamlined approach to helpdesk, remote monitoring, product procurement, staffing, and network administration.

“IGMAS has great depth of experience in servicing the hospitality industry, both small and large groups alike.  I am confident that this new, holistic support and operations arrangement will be very beneficial to our portfolio of hotels everywhere.” said Michael Stano, Vice President of Technology for JDV Hospitality.

IGMAS Technologies, Inc. is a technology management and services organization specializing in high-quality products and services including strategic consulting, infrastructure design, product integration, national deployments, and comprehensive support services for businesses in numerous industries. IGMAS offers experienced technology and business consultants, project managers and product specialists well versed in the intricacies and challenges of Information Technology.  For more information, visit http://
www.igmas.com or contact IGMAS Technologies, Inc. at 877-609-8324.

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For further information, contact:

Michael Breindel, President

mbreindel@igmas.com 

 

For more information on IGMAS Technologies contact:

http://www.igmas.com

877-609-8324

            Michael Breindel, President

IGMAS to Offer Cloud Computing with Microsoft’s Office 365 Online Subscription Services

Los Angeles, CA, USA — November 7, 2011 IGMAS Technologies, Inc. today announced it has become a reseller of Microsoft’s Office 365 Cloud Computing services.  IGMAS has partnered with Microsoft to provide service plans for moderately priced monthly plans ranging from $2 to $27 per user per month.  With Office 365 for small businesses, clients can be up and running with Office Web Apps, Microsoft Exchange Online, Microsoft SharePoint Online, Microsoft Lync Online and other products in a very short period of time. According to Microsoft, these tools put enterprise-grade email, shared documents, instant messaging, video and Web conferencing, portals, and more at everyone’s fingertips.

Office 365 for enterprises has an array of choices, from simple email to comprehensive suites to meet the needs of midsize and large businesses, as well as government organizations. Customers can now get Microsoft Office Professional Plus on a pay-as-you-go basis with cloud-based versions of the industry’s leading business communications and collaboration services. Each of these plans comes with the advanced IT controls, innovative security technologies, 24/7 IT support and reliability customers expect from Microsoft.

Office 365 is available in a wide range of service plans designed to meet the needs of businesses of all sizes, ranging from the largest to the smallest.

With Office 365,workers can stay on the “same page” using instant messaging and virtual meetings with people who are just down the hall or across the world. They can work on files and documents at the same time and share ideas as easily as they can share calendars. Office 365 gives people new ways to work together with ease, on virtually any device. Microsoft Office applications are at the heart of Office 365. Microsoft Word, PowerPoint, Excel, OneNote, Outlook and other Office applications connect to Microsoft Exchange, SharePoint and Lync to deliver a world-class solution for communication and collaboration.

“We are very excited to offer Cloud Computing solutions to our customers and truly believe that Microsoft’s Office 365 product line is an easy way for organizations to jump into the online service offerings”, said IGMAS Technologies, Inc. president Michael Breindel. “Accessing high quality applications included in Office 365 is a great way to help our customers compete in the marketplace in today’s business environment at very reasonable costs.”

IGMAS Technologies, Inc. is a professional services organization specializing in high-quality products and services delivering consulting, design, integration, deployment, and support services focused in Hospitality and Gaming. IGMAS offers experienced technology and business consultants, project managers and specialists, engineering in Hospitality and Gaming.  For more information, visit http://www.igmas.com or contact IGMAS Technologies, Inc. at 877-609-8324.

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For further information, contact:
Michael Breindel, President
818-227-5900
mbreinde@igmas.com
 For more information on IGMAS Technologies:
http://www.igmas.com