Your Virtual IT Partner . . .

Toll Free 877-609-8324

customer
testimonials

"...IGMAS is doing a fantastic job."

- J.H., Network Operations Manager, Wyndham Worldwide

IGMAS Technologies

"...We really value IGMAS' commitment to quality."

- A. O'Leary, Enterprise IT Systems Administrator, Wyndham Hotels and Resorts

IGMAS Technologies

"... and an excellent job as always!"

- Melissa S., Project Manager, Jenny Craig Incorporated

IGMAS Technologies

"They have been an excellent IT Partner for a very long time. Our successes have come from their technology."

- Bill V., President, Emergency Roadside Marketing

IGMAS Technologies

"I cannot think of anything that they failed to deliver on or meet/exceed our expectations."

- Gary H., Regional Operations Manager, Pacifica Host Hotels

IGMAS Technologies

Managed Helpdesk

IGMAS Technologies, Inc. helps your organization increase service and support levels while reducing support overhead. Helpdesk and IT services are customized to your needs, with various packages available based on your on-site or remote assistance requests.

Helpdesk Services include:

  • Providing a Single Point of Contact: Troubleshoot, administer, and dispatch IT solutions.
  • Reducing Costs: Payroll, taxes, benefits, recruiting, training, and other costs.
  • Increasing QOS: Service and satisfaction of all users.
  • Minimizing Waste: Downtime and non-productive staff time.
  • Adding Flexibility: Allowing smartphone, email, and Web portal access 24/7.

Additional Helpdesk Benefits:

  • Calls Answered Live 24 hours per day/ 7 days per week
  • Electronic Incident Tracking/ Reporting
  • Client Follow-Up (Close the Loop Process)
  • Providing Technical Information
  • Offering Remote Control Desktop Support
  • Hardware, Peripherals, Connectivity
  • Supporting Standardized Applications
  • Knowledgebase Administration
  • Other Defined Scope of Work
  • Administrative Responsibilities
  • Network Maintenance
  • Account Management
  • Operation of Network Resources
  • Escalating Specialized Technical Issues

You always benefit from our managed helpdesk services. Contact us at (877) 609-8324 in Los Angeles, California, whenever you need IT assistance.